Refund policy

Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity:

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

By way of derogation, in the case of a contract for the regular delivery of goods over a defined period of time, the cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the first goods.

To exercise your right of cancellation, you must inform us (Victoria Adam, Boneshop, Hauptstraße 48, 38690 Goslar, Germany, Phone: 053247988660, contact form: to the contact form (https://boneshop-tabletop.com/pages/contact-us)) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or a message submitted via the contact form). You may use the attached model cancellation form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functioning.

Exclusion or Premature Expiry of the Right of Cancellation

The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

The right of cancellation does not apply to contracts for the supply of newspapers, magazines, or illustrated publications, with the exception of subscription contracts.

The right of cancellation expires prematurely in the case of contracts for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

The right of cancellation does not apply to consumers who, at the time of conclusion of the contract, are not nationals of a Member State of the European Union and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

Unless otherwise agreed, there is no right of cancellation for contracts for the provision of services related to leisure activities if the contract provides for a specific date or period for performance. Accordingly, a right of cancellation is also excluded for contracts concerning the sale of tickets for scheduled leisure events.

Linked / Financed Transactions

If you finance this contract by means of a loan and later cancel it, you are no longer bound by the loan agreement either, provided that both contracts form one economic unit. This is particularly to be assumed if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already been paid to us when the cancellation takes effect or when the goods are returned, your lender shall assume our rights and obligations arising from the financed contract vis-à-vis you with regard to the legal consequences of the cancellation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign exchange, or derivatives). If you wish to avoid contractual commitment as far as possible, make use of your right of cancellation and also cancel the loan agreement if you are entitled to a right of cancellation for that as well.

General Information

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us carriage forward.
3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

B. Cancellation Form

If you wish to cancel the contract, please complete this form and return it.

To

Victoria Adam
Boneshop
Hauptstraße 48
38690 Goslar
Germany

Contact form: to the contact form (https://boneshop-tabletop.com/pages/contact-us)

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if notified on paper)

_________________________
Date

(*) Delete as appropriate