General Terms and Conditions with Customer Information

Table of Contents

1. Scope of Application
2. Conclusion of Contract
3. Right of Cancellation
4. Prices and Payment Terms
5. Delivery and Shipping Conditions
6. Granting of Rights of Use for Digital Content
7. Contract Duration and Termination for Subscription Contracts for Goods
8. Contract Duration and Termination for Subscription Contracts for Digital Content
9. Retention of Title
10. Liability for Defects (Warranty)
11. Liability
12. Special Conditions for the Processing of Goods According to Certain Customer Specifications
13. Redemption of Promotional Vouchers
14. Redemption of Gift Vouchers
15. Applicable Law
16. Alternative Dispute Resolution

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter “GTC”) of Victoria Adam, trading as “Boneshop” (hereinafter “Seller”), shall apply to all contracts for the delivery of goods which a consumer or entrepreneur (hereinafter “Customer”) concludes with the Seller with regard to the goods presented by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby objected to unless otherwise agreed.

1.2 These GTC shall apply accordingly to contracts for the delivery of vouchers, unless otherwise stipulated in this respect.

1.3 These GTC shall apply accordingly to contracts for the delivery of tickets, unless expressly agreed otherwise in this respect. These GTC only govern the sale of tickets for specific events described in more detail in the Seller’s item description and not the execution of such events. The execution of the events shall be governed exclusively by the statutory provisions as between the participant and the organizer, as well as, where applicable, any deviating terms and conditions of the organizer. Unless the Seller is also the organizer, the Seller shall not be liable for the proper execution of the event, for which the respective organizer alone is responsible.

1.4 These GTC shall apply accordingly to contracts for the provision of digital content, unless otherwise stipulated in this respect. Digital content within the meaning of these GTC means data created and provided in digital form.

1.5 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity.

1.6 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

1.7 Depending on the Seller’s product description, the subject matter of the contract may be either the one-time purchase of goods or the purchase of goods by way of continuous delivery (hereinafter “subscription contract”). In the case of a subscription contract, the Seller undertakes to deliver to the Customer the contractually owed goods for the duration of the agreed contract term at the contractually agreed time intervals.

1.8 Depending on the Seller’s content description, the subject matter of the contract may be either the one-time provision of digital content or the regular provision of digital content (hereinafter “subscription contract”). In the case of a subscription contract, the Seller undertakes to provide the Customer with the contractually owed digital content for the duration of the agreed contract term at the contractually agreed time intervals.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers on the part of the Seller, but serve to enable the Customer to make a binding offer.

2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button concluding the ordering process. Furthermore, the Customer may also submit the offer to the Seller by email, via the online contact form, by post, or by telephone.

2.3 The Seller may accept the Customer’s offer within five days

• by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the Customer shall be decisive in this respect, or
• by delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer shall be decisive in this respect, or
• by requesting payment from the Customer after the Customer has placed the order.

If several of the aforementioned alternatives apply, the contract shall come into existence at the time when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the Customer sends the offer and ends upon expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment processing shall be carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), subject to the PayPal User Agreement, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays by means of a payment method offered by PayPal that can be selected during the online ordering process, the Seller hereby already declares acceptance of the Customer’s offer at the time the Customer clicks the button concluding the ordering process.

2.5 When an offer is submitted via the Seller’s online order form, the contract text shall be stored by the Seller after the contract has been concluded and transmitted to the Customer in text form (e.g. email, fax, or letter) after the Customer has sent the order. The Seller shall not make the contract text accessible beyond this. If the Customer has created a user account in the Seller’s online shop before submitting the order, the order data shall be archived on the Seller’s website and may be accessed by the Customer free of charge via their password-protected user account by entering the relevant login data.

2.6 Before placing a binding order via the Seller’s online order form, the Customer can recognize possible input errors by carefully reading the information displayed on the screen. An effective technical means for better identifying input errors may be the browser’s zoom function, which enlarges the display on the screen. The Customer may correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button concluding the ordering process.

2.7 Different languages are available for the conclusion of the contract. The specific language selection is displayed in the online shop.

2.8 Order processing and contacting generally take place by email and automated order processing. The Customer must ensure that the email address provided by them for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using spam filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.

3) Right of Cancellation

3.1 Consumers are generally entitled to a right of cancellation.

3.2 Further information on the right of cancellation can be found in the Seller’s cancellation policy.

3.3 The right of cancellation does not apply to consumers who, at the time of conclusion of the contract, are not nationals of a Member State of the European Union and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

3.4 Unless otherwise agreed, there is no right of cancellation for contracts for the provision of services related to leisure activities if the contract provides for a specific date or period for performance. Accordingly, a right of cancellation is also excluded for contracts concerning the sale of tickets for scheduled leisure events.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the prices quoted are total prices that include statutory value added tax. Any additional delivery and shipping costs that may apply are stated separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which must be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also arise with regard to the transfer of money if delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.

4.3 The payment option(s) shall be communicated to the Customer in the Seller’s online shop.

4.4 If payment in advance by bank transfer has been agreed, payment shall be due immediately upon conclusion of the contract unless the parties have agreed on a later due date.

4.5 If a payment method offered via the payment service “PayPal” is selected, payment processing shall be carried out via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. Insofar as the Seller also offers payment methods via PayPal in which the Seller makes advance payment to the Customer (e.g. purchase on account or installment payment), the Seller assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the Customer. Prior to accepting the Seller’s assignment declaration, PayPal or the payment service provider commissioned by PayPal shall carry out a credit check using the transmitted customer data. The Seller reserves the right to refuse the selected payment method to the Customer in the event of a negative check result. If the selected payment method is approved, the Customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, the Customer may only make payment to PayPal or the payment service provider commissioned by PayPal with debt-discharging effect. However, even in the event of an assignment of claims, the Seller remains responsible for general customer inquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, declarations of cancellation and returns, or credit notes.

4.6 If the payment method “Sofortüberweisung” is selected, payment processing shall be carried out by Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden (hereinafter “Klarna”). In order to pay the invoice amount via “Sofortüberweisung”, the Customer must have an online banking account activated for participation in “Sofortüberweisung”, identify themselves accordingly during the payment process, and confirm the payment instruction. The payment transaction shall then be carried out immediately by Klarna and the Customer’s bank account shall be debited. The Customer can find more information on the payment method “Sofortüberweisung” online at https://www.klarna.com/sofort/.

4.7 If a payment method offered via the payment service “Shopify Payments” is selected, payment processing shall be carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Shopify Payments shall be communicated to the Customer in the Seller’s online shop. Stripe may use other payment services for payment processing, for which special payment terms may apply and of which the Customer may be informed separately. Further information on “Shopify Payments” is available online at https://www.shopify.com/legal/terms-payments-de.

4.8 If a payment method offered via the payment service “Apple Pay” is selected, payment processing shall be carried out by Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland (“Apple”). The individual payment methods offered via Apple Pay shall be communicated to the Customer in the Seller’s online shop. Apple may use other payment services for payment processing, for which special payment terms may apply and of which the Customer may be informed separately. Further information on Apple Pay is available online at https://www.apple.com/de/apple-pay/.

4.9 If a payment method offered via the payment service “Google Pay” is selected, payment processing shall be carried out by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). The individual payment methods offered via Google Pay shall be communicated to the Customer in the Seller’s online shop. Google may use other payment services for payment processing, for which special payment terms may apply and of which the Customer may be informed separately. Further information on Google Pay is available online at https://pay.google.com/intl/de_de/about/.

4.10 If a payment method offered via the payment service “VR Payment” is selected, payment processing shall be carried out by the payment service provider VR Payment GmbH, Saonestraße 3a, 60528 Frankfurt am Main, Germany (hereinafter “VR Payment”). The individual payment methods offered via VR Payment shall be communicated to the Customer in the Seller’s online shop. VR Payment may use the services of third-party payment service providers for payment processing, for which special payment terms may apply and of which the Customer may be informed separately. Further information on “VR Payment” is available online at https://www.vr-payment.de/onlinehandel#article-878.

4.11 If a payment method offered via the payment service “Stripe” is selected, payment processing shall be carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Stripe shall be communicated to the Customer in the Seller’s online shop. Stripe may use other payment services for payment processing, for which special payment terms may apply and of which the Customer may be informed separately. Further information on Stripe is available online at https://stripe.com/de.

4.12 If a payment method offered via the payment service “Klarna” is selected, payment processing shall be carried out via Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna”). Further information and Klarna’s terms and conditions can be viewed here:

https://boneshop-tabletop.com/pages/bezahlmoglichkeiten

4.13 If the payment method purchase on account is selected, the purchase price shall become due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within 30 days of the invoice date without deduction to Klarna AB, Sveavägen 46, 11134 Stockholm, Sweden (www.klarna.de), unless otherwise agreed. The payment method purchase on account requires a successful credit check by Klarna AB. If the Customer is permitted to use the payment method purchase on account after the credit check, payment shall be processed in cooperation with Klarna AB, to which the Seller assigns its payment claim. In this case, the Customer may only make payment to Klarna AB with debt-discharging effect. In all other respects, the general terms and conditions of Klarna AB shall apply, which the Customer may access during the ordering process. The Seller reserves the right to offer the payment method purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller shall inform the Customer of a corresponding payment restriction in its payment information in the online shop.

4.14 If the payment method purchase on account via Masterpayment is selected, the purchase price shall become due after the goods have been delivered and invoiced. In this case, the purchase price must be paid immediately upon receipt of the invoice without deduction to net-m privatbank 1891 AG, Odeonsplatz 18, 80539 Munich (“net-m privatbank 1891 AG”). The payment method purchase on account requires a successful credit check by Masterpayment LTD, 483 Green Lanes, London, N13 4BS, United Kingdom (“Masterpayment”). If the Customer is permitted to use the payment method purchase on account after the credit check, payment shall be processed in cooperation with net-m privatbank 1891 AG, to which the Seller assigns its payment claim. In this case, the Customer may only make payment to net-m privatbank 1891 AG with debt-discharging effect. Even when selecting the payment method purchase on account via Masterpayment, the Seller remains responsible for general customer inquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, declarations of cancellation and returns, or credit notes. A further prerequisite for using the payment method purchase on account via Masterpayment is that the Customer is at least 18 years old. The Seller reserves the right to offer the payment method purchase on account only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the Seller shall inform the Customer of a corresponding payment restriction in its payment information in the online shop.

4.15 If the payment method credit card via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. Payment processing shall be carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). Stripe reserves the right to carry out a credit check and to reject this payment method in the event of a negative credit check.

5) Delivery and Shipping Conditions

5.1 If the Seller offers shipment of the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address specified by the Customer, unless otherwise agreed. In processing the transaction, the delivery address specified in the Seller’s order processing shall be decisive. By way of derogation, if the payment method PayPal is selected, the delivery address stored by the Customer with PayPal at the time of payment shall be decisive.

5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This shall not apply with regard to the costs of outward delivery if the Customer effectively exercises their right of cancellation. In the event of an effective exercise of the right of cancellation by the Customer, the provision in the Seller’s cancellation policy shall apply to the return costs.

5.3 If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods shall pass to the Customer as soon as the Seller has delivered the item to the forwarding agent, carrier, or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall generally pass only upon handover of the goods to the Customer or a person authorized to receive them. By way of derogation, the risk of accidental loss and accidental deterioration of the sold goods shall also pass to the Customer in the case of consumers as soon as the Seller has delivered the item to the forwarding agent, carrier, or other person or institution designated to carry out the shipment, if the Customer has commissioned the forwarding agent, the carrier, or the other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This shall only apply in the event that the Seller is not responsible for the non-delivery and the Seller has concluded a specific covering transaction with the supplier with due diligence. The Seller shall make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer shall be informed immediately and the consideration shall be reimbursed immediately.

5.5 If the Seller offers the goods for collection, the Customer may collect the ordered goods during the business hours specified by the Seller at the address specified by the Seller. In this case, no shipping costs shall be charged.

5.6 Vouchers shall be provided to the Customer as follows:

- by email

5.7 Tickets shall be provided to the Customer as follows:

- by email

5.8 Digital content shall be provided to the Customer as follows:

• by direct access via the entrepreneur’s website
• by download
• by email

6) Granting of Rights of Use for Digital Content

6.1 Unless otherwise stated in the content description in the Seller’s online shop, the Seller grants the Customer the non-exclusive, unlimited in time and territory right to use the provided content exclusively for private purposes.

6.2 Passing on the content to third parties or making copies for third parties outside the scope of these GTC is not permitted unless the Seller has agreed to a transfer of the contractual license to the third party.

6.3 Insofar as the contract relates to the one-time provision of digital content, the granting of rights shall only become effective once the Customer has paid the remuneration owed in full. The Seller may also provisionally permit use of the contractual content before this point in time. Such provisional permission shall not result in any transfer of rights.

7) Contract Duration and Termination for Subscription Contracts for Goods

7.1 Subscription contracts are concluded for an indefinite period and may be terminated by the Customer at any time without observing a notice period.

7.2 The right to extraordinary termination for good cause shall remain unaffected. Good cause exists if, taking into account all circumstances of the individual case and weighing the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period.

7.3 Terminations may be declared in writing, in text form (e.g. by email), or in electronic form via the termination function (termination button) provided by the Seller on its website.

8) Contract Duration and Termination for Subscription Contracts for Digital Content

8.1 Subscription contracts are concluded for an indefinite period and may be terminated by the Customer at any time without observing a notice period.

8.2 The right to extraordinary termination for good cause shall remain unaffected. Good cause exists if, taking into account all circumstances of the individual case and weighing the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period.

8.3 Terminations may be declared in writing, in text form (e.g. by email), or in electronic form via the termination function (termination button) provided by the Seller on its website.

9) Retention of Title

If the Seller makes advance performance, the Seller retains title to the delivered goods until full payment of the purchase price owed.

10) Liability for Defects (Warranty)

Unless otherwise stated in the following provisions, the statutory provisions on liability for defects shall apply. By way of derogation, the following shall apply to contracts for the delivery of goods:

10.1 If the Customer acts as an entrepreneur,

• the Seller shall have the choice of the type of subsequent performance;
• for new goods, the limitation period for defect claims shall be one year from delivery of the goods;
• for used goods, defect claims shall be excluded;
• the limitation period shall not recommence if a replacement delivery is made within the scope of liability for defects.

10.2 The limitations of liability and shortening of periods regulated above shall not apply

• to claims for damages and reimbursement of expenses by the Customer,
• in the event that the Seller has fraudulently concealed the defect,
• to goods that have been used for a building in accordance with their usual manner of use and have caused its defectiveness,
• to any obligation of the Seller to provide updates for digital products, in contracts for the delivery of goods with digital elements.

10.3 In addition, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse shall remain unaffected.

10.4 If the Customer is a merchant within the meaning of Section 1 HGB, the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB shall apply. If the Customer fails to comply with the notification obligations regulated therein, the goods shall be deemed approved.

10.5 If the Customer acts as a consumer, the Customer is requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the Seller accordingly. If the Customer fails to do so, this shall have no effect whatsoever on the Customer’s statutory or contractual defect claims.

11) Liability

The Seller shall be liable to the Customer for all contractual, quasi-contractual, and statutory claims, including tort claims, for damages and reimbursement of expenses as follows:

11.1 The Seller shall be liable without limitation on any legal ground

• in cases of intent or gross negligence,
• in cases of intentional or negligent injury to life, body, or health,
• on the basis of a guarantee promise, unless otherwise regulated in this respect,
• on the basis of mandatory liability such as under the Product Liability Act.

11.2 If the Seller negligently breaches a material contractual obligation, liability shall be limited to the foreseeable damage typical for the contract, unless unlimited liability applies pursuant to the preceding clause. Material contractual obligations are obligations which the contract imposes on the Seller according to its content in order to achieve the purpose of the contract, the fulfillment of which makes the proper performance of the contract possible in the first place and on the compliance with which the Customer may regularly rely.

11.3 Otherwise, liability of the Seller is excluded.

11.4 The above liability provisions shall also apply with regard to the liability of the Seller for its vicarious agents and legal representatives.

12) Special Conditions for the Processing of Goods According to Certain Customer Specifications

12.1 If, according to the content of the contract, in addition to delivery of the goods, the Seller also owes the processing of the goods according to certain specifications of the Customer, the Customer must provide the Seller with all content required for processing such as texts, images, or graphics in the file formats, formatting, image, and file sizes specified by the Seller and grant the Seller the rights of use required for this purpose. The Customer alone is responsible for procuring and acquiring rights to this content. The Customer declares and assumes responsibility for having the right to use the content provided to the Seller. In particular, the Customer shall ensure that no rights of third parties are infringed thereby, especially copyrights, trademark rights, and personal rights.

12.2 The Customer shall indemnify the Seller against claims by third parties which they may assert against the Seller in connection with an infringement of their rights through the contractual use of the Customer’s content by the Seller. In this context, the Customer shall also assume the necessary costs of legal defense including all court and attorney’s fees in the statutory amount. This shall not apply if the Customer is not responsible for the infringement. In the event of a claim by third parties, the Customer shall be obliged to provide the Seller immediately, truthfully, and completely with all information necessary for examining the claims and for a defense.

12.3 The Seller reserves the right to reject processing orders if the content provided by the Customer for this purpose violates statutory or official prohibitions or public morals. This applies in particular if anti-constitutional, racist, xenophobic, discriminatory, insulting, youth-endangering, and/or violence-glorifying content is provided.

13) Redemption of Promotional Vouchers

13.1 Vouchers issued free of charge by the Seller within the framework of promotional campaigns with a specific validity period and which cannot be purchased by the Customer (hereinafter “promotional vouchers”) may only be redeemed in the Seller’s online shop and only during the specified period.

13.2 Individual products may be excluded from the voucher campaign if a corresponding restriction results from the content of the promotional voucher.

13.3 Promotional vouchers can only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.

13.4 Only one promotional voucher can be redeemed per order.

13.5 If the promotional voucher relates to a specific value and not to a percentage discount, the value of the goods must at least equal the amount of the promotional voucher. Any remaining credit will not be refunded by the Seller.

13.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be chosen to settle the difference.

13.7 The credit balance of a promotional voucher shall neither be paid out in cash nor bear interest.

13.8 The promotional voucher shall not be refunded if the Customer returns the goods paid for in whole or in part with the promotional voucher within the framework of their statutory right of cancellation.

13.9 The promotional voucher is transferable. The Seller may perform with debt-discharging effect to the respective holder redeeming the promotional voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge or grossly negligent ignorance of the lack of authorization, legal incapacity, or lack of power of representation of the respective holder.

14) Redemption of Gift Vouchers

14.1 Vouchers that can be purchased via the Seller’s online shop (hereinafter “gift vouchers”) may only be redeemed in the Seller’s online shop unless otherwise stated in the voucher.

14.2 Gift vouchers and remaining credit balances of gift vouchers may be redeemed until the end of the third year following the year of purchase of the voucher. Remaining balances shall be credited to the Customer until the expiry date.

14.3 Gift vouchers can only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.

14.4 Several gift vouchers may also be redeemed in one order.

14.5 Gift vouchers may only be used for the purchase of goods and not for the purchase of additional gift vouchers.

14.6 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be chosen to settle the difference.

14.7 The credit balance of a gift voucher shall neither be paid out in cash nor bear interest.

14.8 The gift voucher is transferable. The Seller may perform with debt-discharging effect to the respective holder redeeming the gift voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge or grossly negligent ignorance of the lack of authorization, legal incapacity, or lack of power of representation of the respective holder.

15) Applicable Law

15.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties, excluding the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.

15.2 Furthermore, this choice of law shall not apply with regard to the statutory right of cancellation for consumers who, at the time of conclusion of the contract, are not nationals of a Member State of the European Union and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

16) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.